Dufrain - The Data Company - Call Centre Insights
The Call Centre Insights solution provides visibility to a wide range of insights to the performance of a typical call centre operation, by tracking dates times and durations of each step of the call journey the report user will better understand resource requirements in the future and be able to mitigate the risk of high volumes of dropped calls. The solution also provides an insight into performance at agent level enabling the business to identify where additional support may be required and also who may be able to share best practice.Contact partner Watch video
- Silver Data Analytics
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