Power BI support

Support plan options, links, and self-help resources

Service Status Per Region

America

Asia Pacific

Europe

Good
Information
Degraded
Outage

Service Outage/Degradation

No known issues: Power BI is running smoothly

Awareness

Power BI customers using dataflows may experience long running refreshes or refreshes stuck in cancelling state. As a workaround, please refer to the Power BI Dataflow known issues documentation. Engineers have identified multiple root causes and expect a first improvement of the experience to be deployed by end-of-day 06/30/2022. A next major wave of fixes is expected to be deployed by end-of-day 07/21/2022.

Note: For Power BI Embedded service status, click here.

Frequently asked questions

Why isn’t my data up to date?

If your dashboards or reports aren't showing your latest data, schedule a data refresh or start a one-time refresh.
If your data is stored in OneDrive, Power BI checks for changes every hour. If you need the data sooner, select Refresh now. Learn more about refreshing data in OneDrive.
Check to see whether your tiles are out of date. Tiles for direct-query data sources are refreshed every 10 minutes.
Read about troubleshooting refresh scenarios.

How do I connect to my data?

Read about creating data sources in Power BI Desktop.
Learn about connecting to on-premises data sources with a data gateway and see common troubleshooting steps.

How do I share a Power BI dashboard or report?

Read about collaborating and sharing dashboards and reports.
See limitations and considerations and troubleshoot sharing.

How do I administer Power BI in my organisation?

Learn about the Power BI admin roles and how to administer Power BI in your organisation.

How do I sign up for Power BI?

If you get an error message when signing up for Power BI, see troubleshooting the sign-up process.

Additional resources

Guided learning Take Microsoft Learn courses to explore how to accomplish common tasks in Power BI.

Samples Review example dashboards, reports, and files, and see how Microsoft partners use Power BI.

Documentation Read in-depth articles on Power BI tools and features, from getting started to advanced techniques.

Community Visit the Power BI community to get answers and tips directly from other users.

Submit an idea If you have an idea that will improve Power BI, we’d love to hear from you.

Report an issue Find a bug? Let us know, with as much detail as possible, so we can fix it in an update.

Power BI Pro

If you’re a Power BI Pro customer, support is included at no additional charge. Create a support ticket and we’ll get back to you soon. See Power BI Pro pricing.

GET SUPPORT

Admin: If you're an administrator of your Power BI tenant, open a support ticket in the admin centre support portal.

National clouds

If you’re a national clouds customer, browse your options on the national clouds support page or search for answers and tips in the Power BI community.

GET SUPPORT

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