Power BI support
Support plan options, links, and self-help resources
Service Status Per Region
America
Asia Pacific
Europe
- Good
- Information
- Degraded
- Outage
Service Outage/Degradation
No known issues: Power BI is running smoothly
Awareness
As of 07/25/2022, Power BI premium customers using Dataflows will have a more reliable experience running dataflow refreshes. For customers who are still experiencing long running refreshes or refreshes stuck in cancelling state we recommend splitting complex dataflows, limiting the total number of queries per dataflow, and strategically planning scheduled refreshes on premium capacities. On 09/29/2022 we brought another wave of improvements into production, and we are continuing to invest in further improvements. Expect more information from us by 11/01/2022. Please refer to the Power BI Dataflow known issues documentation for more details and suggested next steps.
Note: For Power BI Embedded service status, click here.
Frequently asked questions
- If your dashboards or reports aren't showing your latest data, schedule a data refresh or start a one-time refresh.
- If your data is stored in OneDrive, Power BI checks for changes every hour. If you need the data sooner, select Refresh now. Learn more about refreshing data in OneDrive.
- Check to see whether your tiles are out of date. Tiles for direct-query data sources are refreshed every 10 minutes.
- Read about troubleshooting refresh scenarios.
- Read about creating data sources in Power BI Desktop.
- Learn about connecting to on-premises data sources with a data gateway and see common troubleshooting steps.
- Learn about the Power BI admin roles and how to administer Power BI in your organisation.
- If you get an error message when signing up for Power BI, see troubleshooting the sign-up process.
Additional resources
Power BI Pro
If you’re a Power BI Pro customer, support is included at no additional charge. Create a support ticket and we’ll get back to you soon. See Power BI Pro pricing.
GET SUPPORTAdmin: If you're an administrator of your Power BI tenant, open a support ticket in the admin centre support portal.
National clouds
If you’re a national clouds customer, browse your options on the national clouds support page or search for answers and tips in the Power BI community.
GET SUPPORT