Close your Power BI account

If you don't want to use Power BI any longer, you can close your Power BI account. After you close your account, you can't sign in to Power BI. Also, as it states in the data retention policy in the Power BI Service Agreement, Power BI deletes any customer data you uploaded or created.

Individual Power BI users

If you signed up for Power BI as an individual, you can close your account from the Settings screen.

  1. In Power BI, select the gear icon in the upper right, then select Settings.

    Screenshot showing the Power BI ribbon. The gear icon and the settings menu option are highlighted.

  2. On the General tab, select Close Account.

    Screenshot showing the Power BI settings menu. General and the close account menu options are highlighted.

  3. Select a reason for closing the account. You can also provide further information. Then select Close account.

    Screenshot of the Close account dialog for Individual Users, showing fields to provide further information for closing the account.

  4. Confirm that you want to close your account.

    Screenshot of the Close account confirmation dialog for Individual Users, with the close option highlighted.

    You should see a confirmation that Power BI closed your account. You can reopen your account from here if necessary.

    Screenshot of the Your account is closed confirmation dialog for Individual Users.

Managed users

If your organization signed you up for Power BI, contact your admin. Ask them to unassign the license from your account.

Screenshot of the close account message for Managed Users.

More questions? Try asking the Power BI Community