Many businesses have dire problems measuring their performance. There’s an ocean of information and data sources that are difficult to grab and impossible to make them operative.
In a Call-Center case, you can have hundreds of calls and activities, but you simply can’t handle and present all that efficiently. But there are questions to be answered…
- Do you know the performance of your call center?
- What are the busiest hours?
- Which call-center’s agents are more efficient?
- Are you satisfying your customer demands?
But we have good news for you, the combination of our methodology and Power BI enable us to develop a fast, smart and efficient BI Call-Center Solution on that will solve this problem for you.
The Call-Center Monitoring solution provides 4 functions:
- Monitor Real-Time Calls
- Analyze calls by different factors (motive, length, department..)
- Volume and call ranges
- Agent Performance
Once you have the operation business presented, you can focus on adding value to your business making smart decisions. Our solutions can be integrated with many Data Bases and data processing is defined, deployed and actualized automatically, so you can then consult and interact with the report on your PC, tablet or mobile device.
Having this solution, you will be able to easily access to your call-center data activity at a glance.
Call-center case is only one among many other real cases solutions. You can track your data in other departments (production, sales, marketing, accounting and finance, human resources…) and get a wide range of analysis (forecast, variations, budgeting, growth...)