Eide Bailly LLP - Healthcare Operational Intelligence & RTLS

The healthcare system is undoubtedly complex. Organizations are increasingly forced to do more with less, with an expectation to become efficient and innovative. By utilizing a powerful combination of Real Time Location Software (RTLS) and PowerBI to gather and interpret data, healthcare leaders are equipped with the resources and information necessary to make great decisions and feel confident about change. The following custom reports, tailored to the organization, break down patient encounter volume to the clinic and provider; explore duration detail for a patient visit and the percentage of that visit which provided value to the patient; examines where waste is occurring so it can be addressed; and ultimately identifies best practice by highlighting top performing clinics and practices which can then be replicated across the enterprise.

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Understand the visibility that can be gained into your organization's operations through RTLS & Power BI. Often organizations need more than the canned reports offered by their software applications. Healthcare leaders need a robust and tailored reporting tool that enables them to see their desired metrics and view those metrics across the entire organization, as well as segmented by clinic and provider. The visibility that can be gained include understanding trends in patient volume; questions, such as: How long and where are patients waiting? How long does it take for patients to go through a care process? Which providers are adding the most value to their patients? The data can then be used to make actionable decisions. It’s working smarter AND more efficiently.

KPI Report
The KPI Report provides executives with a high-level view into the metrics most important to them, to answer the question: Is the organization going in the right direction? This report outlines the five metrics of greatest importance to the executives in the organization. Along the left-hand side of the report are cards displaying each of the five metrics – patient count, cycle time (duration of a patient visit), patient value added time (PVAT %), the amount of time a patient is with a provider, and lastly the amount of time a patient is with a staff member. The organization has established a target goal for two of the five metrics, which we have built in. Next to each of the cards are line charts indicating the trend of the respective metric. The user can adjust the trend period with the relative date slicer directly above. This allows the user to quickly recognize if a core metric is trending in the wrong direction and then have the appropriate follow-up. Next to the line charts are two additional cards for each metric: Month-to-date and year-to-date figures. These data points showcase how current performance compares to the broader picture and indicate to leaders whether they’re on track to achieve their targeted numbers.

Clinic Report
The Clinic Report provides directors with a high-level, although more granular, view of the operations within the organization. This report details six key metrics, allowing directors to answer the question: What do we need to work on? On the left-hand side of the report are those six metrics at a quick glance. The metrics displayed are: PVAT%, wait time (time a patient spends waiting for a provider or staff), cycle time, patient volume compared to capacity, on-time start % (the number of appointments that start on time), and 15 minutes or less to first provider encounter (the number of patients that see their provider within 15 minutes of the scheduled start time). For the last two metrics I mentioned we’ve utilized a donut chart to show the breakout of late vs. on-time starts and how many patients are seeing their provider within 15 minutes of their start. These visualizations allow directors to quickly determine if their clinic is operating as it should be in any given time frame. The middle of this report includes information pertaining to a patient’s cycle time. This includes the total duration as well as each phase of care, illustrated by the pie chart. There are a few other elements included in this section. Patient volume by visit type is presented in a clustered bar chart. This gives insight into how many new patients have been seen, or how many physicals have been performed. Additionally, if we look at the lower right-hand corner of the report we’ll see an area chart visualizing wait time by day of the week. This enables Directors to communicate with supervisors and ensure that staffing is appropriate for the day of the week.

Thank you for watching this showcase of Operational Intelligence & RTLS. If you have any questions about our set of reports or want more information about how to embed business intelligence into your organization, please contact us at techinfo@eidebailly.com. 

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