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walkerscott - Customer Satisfaction Survey Analytics

Turbocharge your survey analytics This solution is designed to allow for immediate survey interpretation, enabling business managers to easily complete end to end analysis of their survey data without relying on a separate team of data scientists, promising higher productivity and significant reduction in cost of crucial survey programs. This solution contains a selection of common customer response and escalation scenarios. It is customized for a call-center experience at a telecom industry giant but can be branded or configured to your specific industry and function.

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  • Gold Cloud Platform
  • Gold Data Analytics
Turbocharge your survey analytics

This solution is designed to allow for immediate survey interpretation, enabling business managers to easily complete end to end analysis of their survey data without relying on a separate team of data scientists, promising higher productivity and significant reduction in cost of crucial survey programs. This solution contains a selection of common customer response and escalation scenarios. It is customized for a call-center experience at a telecom industry giant but can be branded or configured to your specific industry and function. 

Identify problem areas and devise effective and targeted interventions through:
- Understanding response volume distribution and customer satisfaction scores across regions, and customer vintage and segments
- Identifying drivers for call quality and satisfaction scores across customers segments 
- Analyzing drivers for escalations and satisfaction scores across customers segments
- Extend the solution to track survey results across multiple campaigns and time horizons

The solution comes with all the out-of-the-box functionalities within Power BI - ability to:
- View and subscribe to reports on the go on the Power BI mobile app 
- Set up alerts to notify you when data in your reports changes beyond limits you set
- Connect to other relevant data sources and mash these together 
- Transform data and add new metrics and reports / edit existing reports 
- Perform ad-hoc analysis and dig deeper using the built-in analytics capabilities 
- Collaborate on and share customized dashboards and interactive reports
- Keep data secure while giving user groups access to the insights they need

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