Support

Service Status Per Region
Europe
America
Asia Pacific
  • Good
  • Degraded
  • Outage
  • Information
Service Outage/Degradation
No known issues: Power BI is running smoothly

Awareness
Due to a localization issue, some DAX intellisense texts are English only in the March release of Power BI Desktop. As a workaround, customers can use the February version of Power BI Desktop or lookup the DAX documentation on the web in their local language. Engineers are working on a fix which will be included in the April release of Power BI Desktop.
Customers using the March release of the on-premise Gateway may experience intermittent issues with refresh. As a workaround, customers can perform an on-demand refresh which should work. Engineers are working on a fix and will provide an ETA soon.
Some customers may experience issues adding users to RLS roles on the RLS Security tab. As a potential workaround, customers can refresh the page and add the user. Engineers are working on a fix and will provide an ETA soon.

For Power BI Embedded service status, click here.

Top issues and questions

  1. What if my data isn't up to date?

    If your dashboards or reports aren't showing your latest data, here are some things to check.

    • Make sure you've set up refresh.
      Follow these instructions to set up scheduled refresh or start a one-time "refresh now".

    • Is your data stored in OneDrive?
      Power BI checks OneDrive for changes to your data once an hour. If you need the data sooner, you can click "REFRESH NOW", but only once every five minutes. Learn more about refresh for data in OneDrive.

    • Are your tiles out of date?
      Tiles for direct query data sources are refreshed once every ten minutes.

    • Troubleshooting data refresh.
      Common scenarios faced when refreshing data are listed here.

  2. I am having trouble connecting to my data.
  3. I am having trouble sharing a Power BI dashboard or report.
    • Collaborating with others in Power BI.
      Sharing dashboards and reports.

    • Troubleshooting shared content.
      See the “limitations and considerations” and “troubleshoot sharing” sections here.

  4. How do I administer Power BI in my organization?
  5. I need help signing up for Power BI

    If you get an error message when signing up for Power BI, please consult these common errors and workarounds.

Support options

Still having issues?

Pro users get free support. Fill out a support ticket and we’ll get back to you soon.

Create support ticket

Become a Pro user to get free support

National clouds

If you are a national clouds customer, please see your options on our national clouds page or search for answers and tips in the Power BI community.

Get support

It's free!

Sign up for free or become a Pro User for even more storage and BI tools.

Ready to get started?

Try new features of Power BI today by signing up and learn more about our powerful suite of apps.

By clicking Use it free, you agree to the Power BI Terms of Service