Service Status Per Region


Asia Pacific
  •  Good
  •  Degraded
  •  Outage
  •  Information
Service Outage/Degradation

No known issues: Power BI is running smoothly

Some customers that have more than 1,000 documents in Sharepoint may experience issues refreshing reports when using Sharepoint Online as the data source. As a workaround, customers can refresh from Power BI desktop. Engineers will be deploying a fix starting 11/12 and expect it to be in all regions by end-of-day 11/17. Next update @ 11/16/18 at 5:00pm PST.
Customers may have issues using Relative Slicers when changing the Unit (e.g. "days" to "weeks") or Qualifier (e.g. "is in this" to "is in the next") of the relative filter. Engineers are deploying a fix and expect it to be deployed to all regions by end-of-day 11/17/18.
Some customers attempting to upload PBIX files larger than 1GB may encounter an error. As a workaround, customers can upload a PBIX file that is smaller than 1GB. Engineers are working on deploying a fix and will have an ETA soon. Next update @ 11/14/18 at 5pm.

For Power BI Embedded service status, click here.

Top issues and questions

  1. What if my data isn't up to date?

    If your dashboards or reports aren't showing your latest data, here are some things to check.

    • Make sure you've set up refresh.
      Follow these instructions to set up scheduled refresh or start a one-time "refresh now".

    • Is your data stored in OneDrive?
      Power BI checks OneDrive for changes to your data once an hour. If you need the data sooner, you can click "REFRESH NOW", but only once every five minutes. Learn more about refresh for data in OneDrive.

    • Are your tiles out of date?
      Tiles for direct query data sources are refreshed once every ten minutes.

    • Troubleshooting data refresh.
      Common scenarios faced when refreshing data are listed here.

  2. I am having trouble connecting to my data.
  3. I am having trouble sharing a Power BI dashboard or report.
    • Collaborating with others in Power BI.
      Sharing dashboards and reports.

    • Troubleshooting shared content.
      See the “limitations and considerations” and “troubleshoot sharing” sections here.

  4. How do I administer Power BI in my organization?
  5. I need help signing up for Power BI

    If you get an error message when signing up for Power BI, please consult these common errors and workarounds.

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