Power BI support

Support plan options, links, and self-help resources

Service Status Per Region

America
Asia Pacific
Europe

Service Outage/Degradation

No known issues: Power BI is running smoothly

Awareness

Power BI customers using the Capacity Metrics App to visualize utilization metrics may experience issues with Dataflows including: metrics failing to populate, metrics populating with stale data, or associated visuals returning blank values. Engineers have identified the root cause and a fix is expected to be deployed by end-of-day 07/27/2021.
Power BI customers authoring reports with Google connectors will be impacted when Google deprecates embedded browser auth for OAuth . Customers will have to upgrade to the June version of Power BI desktop to continue using their connector integration. Note: Google Workspace and Google Cloud Identity accounts will not be impacted by this policy change at this time, and a separate timeline will be announced later for such user accounts (for questions about Google Workspace and Cloud Identity contact Google Support ).
Note: For Power BI Embedded service status, click here.

Frequently asked questions

Additional resources

Power BI Pro

If you’re a Power BI Pro customer, support is included at no additional charge. Create a support ticket and we’ll get back to you soon. See Power BI Pro pricing.

GET SUPPORT

Admin: If you're an administrator of your Power BI tenant, open a support ticket in the admin center support portal.

National clouds

If you’re a national clouds customer, browse your options on the national clouds support page or search for answers and tips in the Power BI community.

GET SUPPORT

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