Support

Service Status Per Region

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Service Outage/Degradation

No known issues: Power BI is running smoothly

Awareness

Power BI customers white listing certificate authorities for their applications may experience issues with the Power BI gateway and OData data sources with the message, "The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel" due to recent changes in Azure TLS. As a workaround for the gateway issues, customers can refer to the online documentation to download new root certificates and add them to System/Computer Trusted Root Certificate Authorities store on the gateway machines. Engineers are investigating the issue and an update will be provided soon.
Power BI customers using Google BigQuery as a data source may see refreshes not complete successfully with the message "ODBC: ERROR [HY000] [Microsoft][BigQuery] (100) Error interacting with REST API". Engineers are working on a fix and expect it to be deployed by end-of-day 10/31/2020.
Power BI customers attempting to author content with QuickBooks Online using the Power BI Desktop client may encounter an error window saying "Script Error". The Power BI team is working with the Intuit team on a short term mitigation and an ETA will be provided soon. A long term solution for this issue is expected to be deployed by end-of-month March 2021.
Note: For Power BI Embedded service status, click here.

Top issues and questions

  1. What if my data isn't up to date?

    If your dashboards or reports aren't showing your latest data, here are some things to check.

    • Make sure you've set up refresh.
      Follow these instructions to set up scheduled refresh or start a one-time "refresh now".

    • Is your data stored in OneDrive?
      Power BI checks OneDrive for changes to your data once an hour. If you need the data sooner, you can click "REFRESH NOW", but only once every five minutes. Learn more about refresh for data in OneDrive.

    • Are your tiles out of date?
      Tiles for direct query data sources are refreshed once every ten minutes.

    • Troubleshooting data refresh.
      Common scenarios faced when refreshing data are listed here.

  2. I am having trouble connecting to my data.
  3. I am having trouble sharing a Power BI dashboard or report.
    • Collaborating with others in Power BI.
      Sharing dashboards and reports.

    • Troubleshooting shared content.
      See the “limitations and considerations” and “troubleshoot sharing” sections here.

  4. How do I administer Power BI in my organization?
  5. I need help signing up for Power BI

    If you get an error message when signing up for Power BI, please consult these common errors and workarounds.

Support options

Still having issues?

Pro users get free support. Fill out a support ticket and we’ll get back to you soon. Become a Pro user to get free support

Create support ticket

If you're an administrator of your Power BI tenant, you can also open a support ticket in the admin portal.

National clouds

If you are a national clouds customer, please see your options on our national clouds page or search for answers and tips in the Power BI community.

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