Service Status Per Region



Asia Pacific
  •  Good
  •  Degraded
  •  Outage
  •  Information
Service Outage/Degradation

No known issues: Power BI is running smoothly

The November release of Power BI Desktop may fail to authenticate to ADLSv1 subfolders using OAuth. If you experience this, you can install the October release of PowerBI Desktop as a workaround. Alternatively, you can also update the credential used in the connection to ensure it anchors to the full URL used for the ADLS subfolder. The fix will be included in the December release of Power BI Desktop on 12/11/18. 
Some Premium Capacity users may experience issues refreshing data from Amazon Redshift as a data sources. Engineers are mitigating affected capacities as they are identified. The fix is being deployed and will be completed by end-of-day 12/11/18.
When using Q&A on models that refresh regularly, Q&A may return incorrect results. The schema will not update after the 10th refresh. A temporary workaround is to delete and republish the model after it has been refreshed more than 10 times. We have a fix for this issue and are working on deploying it.The estimated release of the fix is 12/14.

For Power BI Embedded service status, click here.

Top issues and questions

  1. What if my data isn't up to date?

    If your dashboards or reports aren't showing your latest data, here are some things to check.

    • Make sure you've set up refresh.
      Follow these instructions to set up scheduled refresh or start a one-time "refresh now".

    • Is your data stored in OneDrive?
      Power BI checks OneDrive for changes to your data once an hour. If you need the data sooner, you can click "REFRESH NOW", but only once every five minutes. Learn more about refresh for data in OneDrive.

    • Are your tiles out of date?
      Tiles for direct query data sources are refreshed once every ten minutes.

    • Troubleshooting data refresh.
      Common scenarios faced when refreshing data are listed here.

  2. I am having trouble connecting to my data.
  3. I am having trouble sharing a Power BI dashboard or report.
    • Collaborating with others in Power BI.
      Sharing dashboards and reports.

    • Troubleshooting shared content.
      See the “limitations and considerations” and “troubleshoot sharing” sections here.

  4. How do I administer Power BI in my organization?
  5. I need help signing up for Power BI

    If you get an error message when signing up for Power BI, please consult these common errors and workarounds.

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National clouds

If you are a national clouds customer, please see your options on our national clouds page or search for answers and tips in the Power BI community.

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