Support

Service Status Per Region

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Asia Pacific
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Service Outage/Degradation

No known issues: Power BI is running smoothly

Awareness

Power BI engineering team has resolved an issue impacting customers loading or refreshing reports using Google BigQuery in DirectQuery mode. Following the applied solution customers are required to re-enter credentials for the affected Dataset. To re-enter credentials navigate to Dataset Settings for affected datasets and re-enter credentials through “Edit credentials” under the Data source credentials section.
Power BI customers with Premium Capacities using SharePoint Online as a data source may see refresh not complete successfully with the following message - "The underlying connection was closed: An unexpected error occurred on a send". As a temporary workaround until the issue is resolved in Premium capacity, The workspace where the dataset is running can be moved to shared capacity and an on-demand\schedule refresh can be configured. Power BI and SharePoint engineers are actively working on a fix and expect it to be deployed by end-of-day 05/30/2020.
Note: For Power BI Embedded service status, click here.

Top issues and questions

  1. What if my data isn't up to date?

    If your dashboards or reports aren't showing your latest data, here are some things to check.

    • Make sure you've set up refresh.
      Follow these instructions to set up scheduled refresh or start a one-time "refresh now".

    • Is your data stored in OneDrive?
      Power BI checks OneDrive for changes to your data once an hour. If you need the data sooner, you can click "REFRESH NOW", but only once every five minutes. Learn more about refresh for data in OneDrive.

    • Are your tiles out of date?
      Tiles for direct query data sources are refreshed once every ten minutes.

    • Troubleshooting data refresh.
      Common scenarios faced when refreshing data are listed here.

  2. I am having trouble connecting to my data.
  3. I am having trouble sharing a Power BI dashboard or report.
    • Collaborating with others in Power BI.
      Sharing dashboards and reports.

    • Troubleshooting shared content.
      See the “limitations and considerations” and “troubleshoot sharing” sections here.

  4. How do I administer Power BI in my organization?
  5. I need help signing up for Power BI

    If you get an error message when signing up for Power BI, please consult these common errors and workarounds.

Support options

Still having issues?

Pro users get free support. Fill out a support ticket and we’ll get back to you soon. Become a Pro user to get free support

Create support ticket

If you're an administrator of your Power BI tenant, you can also open a support ticket in the admin portal.

National clouds

If you are a national clouds customer, please see your options on our national clouds page or search for answers and tips in the Power BI community.

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