Support

Service Status Per Region
  Europe
  America

Asia Pacific
  •  Good
  •  Degraded
  •  Outage
  •  Information
Service Outage/Degradation

No known issues: Power BI is running smoothly

Awareness

Customers may have issues with the Dashboard/Reports Usage Metrics updating correctly. Engineers have developed a fix which will correct metrics from point-in-time going forward. We expect that fix to be deployed to all regions by end-of-day 10/19. Engineers will then work to process historical metrics for all reports. Next update @ 10/19/18 at 5pm PDT.

Users trying to access shared reports that they have access to may intermittently get the "Request Access" page instead. As a workaround, users can refresh the page which should display the report. Engineers are working on a fix and expect it to be deployed by end-of-day 10/19. Next update @ 10/19/18 at 6:00 PM PDT.

Some customers using the Premium Capacity Metrics App may see a duplicate version of the App tile in their Workspace after upgrading to a newer version. As a workaround, users can hold down CTRL on their keyboard and push F5 which should remove the duplicate tiles. Engineers have developed a fix and plan to have it deployed to all environments by end-of-day 10/26. Next update @ 10/26/18 at 6pm PDT.

For Power BI Embedded service status, click here.

Top issues and questions

  1. What if my data isn't up to date?

    If your dashboards or reports aren't showing your latest data, here are some things to check.

    • Make sure you've set up refresh.
      Follow these instructions to set up scheduled refresh or start a one-time "refresh now".

    • Is your data stored in OneDrive?
      Power BI checks OneDrive for changes to your data once an hour. If you need the data sooner, you can click "REFRESH NOW", but only once every five minutes. Learn more about refresh for data in OneDrive.

    • Are your tiles out of date?
      Tiles for direct query data sources are refreshed once every ten minutes.

    • Troubleshooting data refresh.
      Common scenarios faced when refreshing data are listed here.

  2. I am having trouble connecting to my data.
  3. I am having trouble sharing a Power BI dashboard or report.
    • Collaborating with others in Power BI.
      Sharing dashboards and reports.

    • Troubleshooting shared content.
      See the “limitations and considerations” and “troubleshoot sharing” sections here.

  4. How do I administer Power BI in my organization?
  5. I need help signing up for Power BI

    If you get an error message when signing up for Power BI, please consult these common errors and workarounds.

Support options

Still having issues?

Pro users get free support. Fill out a support ticket and we’ll get back to you soon.

Create support ticket

Become a Pro user to get free support

National clouds

If you are a national clouds customer, please see your options on our national clouds page or search for answers and tips in the Power BI community.

Get support

It's free!

Sign up for free or become a Pro User for even more storage and BI tools.

Ready to get started?

Try new features of Power BI today by signing up and learn more about our powerful suite of apps.

By clicking Use it free, you agree to the Power BI Terms of Service