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Support

Service Status Per Region
Europe
America
Asia Pacific
  • Good
  • Degraded
  • Outage
  • Information
Service Outage/Degradation
No known issues: Power BI is running smoothly

Awareness
Users may see incorrect counts in Dashboard Usage metric reports. Users who access dashboard through published apps or content packs may not be counted in Dashboard Usage metric reports. Engineers are aware of the issue and are working on a fix. Next update @05/24/2018 11:00 PDT.
We are experiencing an issue where some users in North Europe and North Central US may experience delays when setting parameters within their reports using the Power BI service. Engineers are currently working on a fix. Next update @05/22/2018 12:00 PDT.
Some users may have experience problems with refreshing their excel online workbooks with on-prem data. Engineers are aware of the issue and are working on a fix. Next update @05/24/2018 12:30 PDT.
Users may be unable to receive email subscription notifications via the Power BI service. Engineers are currently working on a fix. Next update @05/24/2018 19:00 PDT.

For Power BI Embedded service status, click here.
View current and historical service health in the Office 365 admin center. Learn more

Top issues and questions

  1. What if my data isn't up to date?

    If your dashboards or reports aren't showing your latest data, here are some things to check.

    • Make sure you've set up refresh.
      Follow these instructions to set up scheduled refresh or start a one-time "refresh now".

    • Is your data stored in OneDrive?
      Power BI checks OneDrive for changes to your data once an hour. If you need the data sooner, you can click "REFRESH NOW", but only once every five minutes. Learn more about refresh for data in OneDrive.

    • Are your tiles out of date?
      Tiles for direct query data sources are refreshed once every ten minutes.

    • Troubleshooting data refresh.
      Common scenarios faced when refreshing data are listed here.

  2. I am having trouble connecting to my data.
  3. I am having trouble sharing a Power BI dashboard or report.
    • Collaborating with others in Power BI.
      Sharing dashboards and reports.

    • Troubleshooting shared content.
      See the “limitations and considerations” and “troubleshoot sharing” sections here.

  4. How do I administer Power BI in my organization?
  5. I need help signing up for Power BI

    If you get an error message when signing up for Power BI, please consult these common errors and workarounds.

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National clouds

If you are a national clouds customer, please see your options on our national clouds page or search for answers and tips in the Power BI community.

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