Power BI support

Support plan options, links, and self-help resources

Service Status Per Region

Asia Pacific

Service Outage/Degradation

No known issues: Power BI is running smoothly


Power BI customers using the Manage gateways page in the Power Platform admin center or in the Power BI service may not be able to add a new data source due to changes in functionality. To add new data sources, the Tenant administration toggle button must be disabled.
Power BI customers using dataflows may experience long running refreshes or refreshes stuck in cancelling state. As a workaround, please refer to the Power BI Dataflow known issues documentation. Engineers have identified the root cause and expect a fix to be deployed by end-of-day 06/30/2022.
Note: For Power BI Embedded service status, click here.

Frequently asked questions

Additional resources

Power BI Pro

If you’re a Power BI Pro customer, support is included at no additional charge. Create a support ticket and we’ll get back to you soon. See Power BI Pro pricing.


Admin: If you're an administrator of your Power BI tenant, open a support ticket in the admin center support portal.

National clouds

If you’re a national clouds customer, browse your options on the national clouds support page or search for answers and tips in the Power BI community.


Get started with Power BI