Support

Service Status Per Region
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Asia Pacific
  • Good
  • Degraded
  • Outage
  • Information
Service Outage/Degradation
No known issues: Power BI is running smoothly

Awareness
Users may be unable to connect to Dynamics CRM 9.0 using the OData connector in Power BI Desktop and Power BI Service. If this issue is impacting you, you'll see a connector error letting you know the feed's metadata document appears to be invalid. Engineers are working to deploy a partial mitigation to affected environments. Engineers are working on a complete mitigation. Next update @07/27/2018 17:00 PDT
Internet Explorer 11 users may experience issues with using line charts or combo/line charts that have the SVG Marker option turned on. The IE fix will be shipped with Windows Update in mid-August. As a workaround, users can temporarily disable line markers or use a different browser. Next Update @7/25/2018 15:00 PDT
Some Premium users may see refresh failing for their datasets and see a generic refresh failure error indicating that a connection could not be made to the data source. We have a fix for this issue and are working to deploy it out to all regions. Until then, as a workaround check your data source settings page to see if your credentials or gateway binding to the correct gateway. Next update @07/27/2018 13:30 PDT
Users may be unable to install the Google Analytics app or content pack in the Power BI Service. Microsoft is aware of the issue and investigating. Next update @07/25/2018 16:00 PDT

For Power BI Embedded service status, click here.
View current and historical service health in the Office 365 admin center. Learn more

Top issues and questions

  1. What if my data isn't up to date?

    If your dashboards or reports aren't showing your latest data, here are some things to check.

    • Make sure you've set up refresh.
      Follow these instructions to set up scheduled refresh or start a one-time "refresh now".

    • Is your data stored in OneDrive?
      Power BI checks OneDrive for changes to your data once an hour. If you need the data sooner, you can click "REFRESH NOW", but only once every five minutes. Learn more about refresh for data in OneDrive.

    • Are your tiles out of date?
      Tiles for direct query data sources are refreshed once every ten minutes.

    • Troubleshooting data refresh.
      Common scenarios faced when refreshing data are listed here.

  2. I am having trouble connecting to my data.
  3. I am having trouble sharing a Power BI dashboard or report.
    • Collaborating with others in Power BI.
      Sharing dashboards and reports.

    • Troubleshooting shared content.
      See the “limitations and considerations” and “troubleshoot sharing” sections here.

  4. How do I administer Power BI in my organization?
  5. I need help signing up for Power BI

    If you get an error message when signing up for Power BI, please consult these common errors and workarounds.

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