Power BI Support

     
  • Datasets may not be refreshing as expected when they are a Direct Query or On-Premises Analysis Services set updated from a PBIX or Excel file through OneDrive or local file upload. Engineers are working on fixing the issue.
  • users reupload files to update content of an existing file published to the Power BI service, the new data may not be processed. While we're focused on remediation, users may attempt to reupload the file again, which should resolve the issue in a majority of the cases.
 

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Top issues and questions

  1. What if my data isn't up to date?

    If your dashboards or reports aren't showing your latest data, here are some things to check.

    • Make sure you've set up refresh.
      Follow these instructions to set up scheduled refresh or start a one-time "refresh now".

    • Is your data stored in OneDrive?
      Power BI checks OneDrive for changes to your data once an hour. If you need the data sooner, you can click "REFRESH NOW", but only once every five minutes. Learn more about refresh for data in OneDrive.

    • Are your tiles out of date?
      Tiles for direct query data sources are refreshed once every ten minutes.

  2. The AS Connector won't install or I can't connect to data.
  3. I get an error refreshing data with the Power BI Personal Gateway.

    Please take a look at our Personal Gateway troubleshooting guide for more information.

  4. I need help signing up for Power BI.

    If you get an error message when signing up for Power BI, please consult these common errors and workarounds.

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