Support

Service Status Per Region

America
Asia Pacific
Europe

Service Outage/Degradation

No known issues: Power BI is running smoothly

Awareness

Power BI customers using matrix visuals may not see right click context menu showing up in Power BI Service. Engineers are working on a fix and expect it to be deployed by end-of-day 03/04/2020.
Power BI customers using Power BI Embed Report feature [Link] or Embed in SharePoint Online [Link] and attempting to access content from outside of their Tenant’s home region may see a message indicating “Your Power BI session has expired” while content is loaded successfully. As a workaround users can click "Close" and continue, alternatively refreshing the page may also resolve the issue. Engineers are working on a fix and expect it to be deployed by end-of-day 03/03/2020.
Power BI customers using Dataflows in a Premium capacity may see refresh not complete successfully after an extended period of time. As a workaround customers can restart the capacity to mitigate the issue. Engineers are working on a fix and expect it to be deployed by end-of-day 03/04/2020.
Power BI customers using the plotly R Package may see visuals not load with a "Script Runtime Error" message. Engineers are working on a fix and expect it to be deployed by end-of-day 03/04/2020.
Power BI customers testing RLS feature may not be able to see the banner indicating "Now viewing as:" while selecting a role to test. RLS is still applied as expected. Engineers are working on a fix and expect it to be deployed by end-of-day 03/02/2020.
Power BI customers with older browser versions may encounter issues signing in to the service, please make sure you are using the latest version. Power BI supported list of browsers is documented at Link. Due to a known incompatibility bug in WebKit Link, Safari users on MacOS 10.14 or iOS12 may experience similar issues. This bug is resolved with MacOS 10.15 and iOS 13.
Power BI customers who installed the August or later versions of Power BI Desktop may encounter issues signing in to the Power BI service through the desktop application. As a workaround users can follow the steps in this guide " https://docs.microsoft.com/en-us/power-bi/desktop-get-the-desktop#installing-power-bi-desktop-on-remote-machines " to extract the MSI from the downloadable package, uninstall existing package and re-install using the MSI executable.Engineers are working on a fix and it will be packaged with March 2020(SU03) release of Power BI desktop.
Note: For Power BI Embedded service status, click here.

Top issues and questions

  1. What if my data isn't up to date?

    If your dashboards or reports aren't showing your latest data, here are some things to check.

    • Make sure you've set up refresh.
      Follow these instructions to set up scheduled refresh or start a one-time "refresh now".

    • Is your data stored in OneDrive?
      Power BI checks OneDrive for changes to your data once an hour. If you need the data sooner, you can click "REFRESH NOW", but only once every five minutes. Learn more about refresh for data in OneDrive.

    • Are your tiles out of date?
      Tiles for direct query data sources are refreshed once every ten minutes.

    • Troubleshooting data refresh.
      Common scenarios faced when refreshing data are listed here.

  2. I am having trouble connecting to my data.
  3. I am having trouble sharing a Power BI dashboard or report.
    • Collaborating with others in Power BI.
      Sharing dashboards and reports.

    • Troubleshooting shared content.
      See the “limitations and considerations” and “troubleshoot sharing” sections here.

  4. How do I administer Power BI in my organization?
  5. I need help signing up for Power BI

    If you get an error message when signing up for Power BI, please consult these common errors and workarounds.

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