Power BI support

Support plan options, links, and self-help resources

Service Status Per Region

Asia Pacific

Service Outage/Degradation

No known issues: Power BI is running smoothly


Power BI customers opening apps in V1 workspaces may experience the apps not progressing beyond, "Building your app…." Engineers have identified the issue and a fix is being rolled out which is expected to complete by 10/24/2021 end of business hours.

1. Customers can upgrade their workspaces from V1 to V2.
2. Remove the impacted users from the V1 workspace access list. Next, add the users to the App sharing list and update the App.
Note: For Power BI Embedded service status, click here.

Frequently asked questions

Additional resources

Power BI Pro

If you’re a Power BI Pro customer, support is included at no additional charge. Create a support ticket and we’ll get back to you soon. See Power BI Pro pricing.


Admin: If you're an administrator of your Power BI tenant, open a support ticket in the admin center support portal.

National clouds

If you’re a national clouds customer, browse your options on the national clouds support page or search for answers and tips in the Power BI community.


Get started with Power BI