Power BI support

Support plan options, links, and self-help resources

Service Status Per Region

America
Asia Pacific
Europe

Service Outage/Degradation

No known issues: Power BI is running smoothly

Awareness

Power BI users may see left navigation pane greyed out at the bottom, users can still use the greyed-out area to interact with the App. Engineers have identified the root cause and a fix is expected to be deployed by end-of-day 08/20/2022.
As of 07/25/2022, Power BI premium customers using Dataflows will have a more reliable experience running dataflow refreshes. For customers who are still experiencing long running refreshes or refreshes stuck in cancelling state we recommend splitting complex dataflows, limiting the total number of queries per dataflow, and strategically planning scheduled refreshes on premium capacities. We are continuing to invest in further improvements and expect weekly deployment of improvements until 08/29/2022. Please refer to the Power BI Dataflow known issues documentation for more information.
Note: For Power BI Embedded service status, click here.

Frequently asked questions

Additional resources

Power BI Pro

If you’re a Power BI Pro customer, support is included at no additional charge. Create a support ticket and we’ll get back to you soon. See Power BI Pro pricing.

GET SUPPORT

Admin: If you're an administrator of your Power BI tenant, open a support ticket in the admin center support portal.

National clouds

If you’re a national clouds customer, browse your options on the national clouds support page or search for answers and tips in the Power BI community.

GET SUPPORT

Get started with Power BI