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Service Status Per Region
Asia Pacific
  • Good
  • Degraded
  • Outage
  • Information
Service Outage/Degradation
No known issues: Power BI is running smoothly

Power BI usage metrics for reports are missing data from 1/19 to 2/7. As a workaround, the Power BI audit logs can be used to determine report usage during this period of time. Usage data for reports is complete before 1/19 and after 2/7. Usage metrics for dashboards is unaffected.
Customers who attempt to create a new query or edit their credentials for Google Analytics data sources may get an authentication error when entering their Google account information. In addition, some customers may get authentication errors when refreshing datasets that access Google Analytics data. Engineers are working on the fix to mitigate the issue. Next Update @03/23/2018 00:00 PDT.
Some users may not be able to open Power BI Desktop if they are using the Update for Windows Defender Antimalware Platform. Users can work around this issue by running the following command from an elevated command prompt: "C:\Program Files\Windows Defender\MpCmdRun.exe –resetplatform". Engineers are currently investigating. Next update @03/21/2018 11:00 PDT.
Users may see an empty page when they attempt to use the SharedWithMe link to view the list of dashboards and reports that are shared with them. As a workaround, they can use Engineers are aware of the issue and are actively working on a fix. Next Update @03/23/2018 00:00 PDT.

For Power BI Embedded service status, click here.

Top issues and questions

  1. What if my data isn't up to date?

    If your dashboards or reports aren't showing your latest data, here are some things to check.

    • Make sure you've set up refresh.
      Follow these instructions to set up scheduled refresh or start a one-time "refresh now".

    • Is your data stored in OneDrive?
      Power BI checks OneDrive for changes to your data once an hour. If you need the data sooner, you can click "REFRESH NOW", but only once every five minutes. Learn more about refresh for data in OneDrive.

    • Are your tiles out of date?
      Tiles for direct query data sources are refreshed once every ten minutes.

  2. The AS Connector won't install or I can't connect to data.
  3. I get an error refreshing data with the Power BI Personal Gateway.

    Please take a look at our Personal Gateway troubleshooting guide for more information.

  4. I need help signing up for Power BI.

    If you get an error message when signing up for Power BI, please consult these common errors and workarounds.

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