Power BI support

Support plan options, links, and self-help resources

Service Status Per Region

Asia Pacific

Service Outage/Degradation

No known issues: Power BI is running smoothly


As of 07/25/2022, Power BI premium customers using Dataflows will have a more reliable experience running dataflow refreshes. For customers who are still experiencing long running refreshes or refreshes stuck in cancelling state we recommend splitting complex dataflows, limiting the total number of queries per dataflow, and strategically planning scheduled refreshes on premium capacities. On 09/29/2022 we brought another wave of improvements into production, and we are continuing to invest in further improvements. Expect more information from us by 11/01/2022. Please refer to the Power BI Dataflow known issues documentation for more details and suggested next steps.
Note: For Power BI Embedded service status, click here.

Frequently asked questions

Additional resources

Power BI Pro

If you’re a Power BI Pro customer, support is included at no additional charge. Create a support ticket and we’ll get back to you soon. See Power BI Pro pricing.


Admin: If you're an administrator of your Power BI tenant, open a support ticket in the admin centre support portal.

National clouds

If you’re a national clouds customer, browse your options on the national clouds support page or search for answers and tips in the Power BI community.


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