Headspring - IT and Asset Management

Providing insights into the fundamental aspects of IT management, ranging from hardware and software allocation, subscription and cost management, to service desk statistics and reporting.

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IT Asset Management

Running an efficient and lean IT department requires a lot of oversight and control around processes and procedures. Power BI grants the ability to roll up and summarize all of the information that is available, to help identify possible pain points, and to be proactive in taking action against possible problems.

Hardware and Software

Understand where your assets are. This reports gives you the ability to filter based on location and current status, giving a visible representation of how assets are allocated across the organization.

Support the software that is used most. Using clear visuals, it is easy to delineate which pieces of software are deployed and should be most supported.

Subscriptions

Take control of your SaaS portfolio. Software-as-a-Service is changing the way companies do business. The more applications your organization relies upon, the more important it is to get a handle on how much they are really costing you. In this sample report, it is clear to see the breakdown of subscription services that are being managed, including contract structure, billing cycles, and renewal opportunities.

Service Desk

Discover common issues, and focus your time on changes that will make the most impact. Take a direct look into your team's service desk queue, as well as a historical breakdown of the issues that matter.

Improve end user satisfaction. Focus training around the weak points. This sample report allows you to break down each issue type and see which are being resolved most effectively.

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