AspectMicrosoft and Aspect are partnering to deliver next generation customer contact solutions, allowing companies to profitably and productively engage today’s consumers who are tech savvy; have exceedingly high service expectations and are basically transforming every stage of the customer lifecycle, including product consideration, purchase, use and support. Aspect makes the most of Microsoft technologies such as Microsoft Lync, SharePoint and Dynamics CRM to help organizations create customer experiences that deliver flexible multichannel communications and collaboration, including social networks and communities, to increase first call resolution, agent productivity and customer satisfaction. Together we help Microsoft-centric enterprises maximize the return on their strategic technology platforms, creating differentiated customer contact experiences leveraging the latest web and communications technologies that translate to additional purchases, long-lasting customer loyalty and positive social interactions that add revenue to the bottom line.
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