DEFTeam Solutions Pvt. Ltd - Call Center Analytics

Analytical solution for Call Center Analytics based on various KPIs across different categories.

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TOP KPIs      : This dashboard provides comprehensive details of call center performance for Top management. If the user want to further investigate then details in other tabs can be drilled down.

Availability  : This dashboard contains all the important KPI related to Availability along with KPI trends. End user can drill down to lower granular details using Date, Location and designation filters.

Efficiency  : This dashboard helps end user in assessing the efficiency of a call center.

Time Distribution Analysis  : This Dashboard include survival analysis charts will help is finding how long customer is willing to wait in queue.

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