DEFTeam Solutions Pvt. Ltd - Call Center Analytics

Analytical solution for Call Center Analytics based on various KPIs across different categories.

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CALL CENTER  ANALYTICS

TOP KPIs    : This dashboard provides a comprehensive view of call center performance for Top management.  To further investigate details, end users can drill down in other tabs.

Availability  : This dashboard contains all the important KPI related to Availability along with trends.  End users can drill down to into more granular details using Date, Location and Designation filters.

Efficiency    : This dashboard helps the end user to assess the efficiency of a call center.

Time Distribution Analysis  : This Dashboard includes survival analysis charts which assist in determining how long customers are  willing to wait in queue.

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