Eastbanc Technologies - Analytics for Public Transit

Infrastructure upgrade programs depend on insightful, accurate, and up-to-the-minute data reporting of public transit and taxicab fleets. Yet, tracking the performance of public transit fleets is a perpetual challenge.

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Traditionally transit agencies relied on static Microsoft Excel spreadsheets to compile and share key performance indicators (KPIs) in dashboard format - a highly manual and time-consuming process that can’t keep pace with the dynamics of any transit fleet operations. Transit agencies and authorities need a better way to monitor and analyze their evolving traffic condition and performance – everything from driver performance, route information, impounded vehicle reports, to lost and found property updates.

In response to these challenges, EastBanc Technologies developed a Power BI report to meet the autonomous, dynamic, and real-time reporting needs of transit agencies. This cloud-based solution measures fleet performance and displays real-time results on an interactive dashboard. Drill down further for historical views and trend analysis of past versus current performance.  

The solution also includes a powerful network congestion map which pinpoints graphically where critical traffic delays occur – as they happen. The resulting insight allows for more informed decision-making and monitoring.  

Sample reports include:
  • Driver records including names, addresses, date of birth, contact information.
  • Fleet size and structure such as vehicle type/manufacturer, and trip activity.
  • Customer complaint case tracking – open and closure rates, time to close, and historical reports. 
  • Map-based insights into pick-up and drop-off locations, as well as under-served areas. 
  • Headways and Delays statistics.

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