Hitachi Solutions - IoT Predictive Service Hub

IoT Predictive Service Hub enables equipment service teams to improve asset performance by transforming the organization’s service management model from one of repair and replace to predict and prevent. Through the integration of the Internet of Things (IoT), machine learning and data science, equipment failures are predicted before they occur, corrective actions initiated and the repair process facilitated, helping your service team to reduce equipment downtime and increase performance.

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IoT Predictive Service Hub

Solution

In order to avoid machine failures, businesses are leveraging Hitachi Solutions’ real-time advanced analytics solution to predict a machine failure, before it occurs. The solution integrates with the Dynamics CRM Field Service portal and creates a work order for the machine repair job before its failure and recommends a repair action for the service engineer.

Solution Highlights

Our solution allows the Operations and Maintenance team to predict, in real time, the occurrence of a machine failure and helps the team in allocating its service engineers proactively across the geographies. Key highlights of the solution:

• Machine’s physical parameters, such as temperature and the fault codes generated, are captured by the real-time sensors attached on the machine and are streamed into the Machine Learning module for analysing and predicting in real-time the probability of the machine failure


• Various machine fault codes are then scanned for its history of occurrence and probable cause of failure is predicted


• Stream analytics is used for analysing the cause and generating a repair action for the machine repair job.


• Dynamics CRM Field Service integration is used for automatically creating a work order in the portal with the ticket details, fault code history and the recommended repair action.

Value

Hitachi Solutions helps businesses achieve machine maintenance efficiencies by proactively scanning and monitoring the machines before the actual failure occurs, avoiding the business down-time and increasing operational efficiencies. The solution provides real-time knowledge of what is occurring with any machine, and provides a global view of all machine assets to the business. Dynamics CRM Field Service integration helps the business to make most efficient use of its maintenance resources locally and globally.

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