DEFTeam Solutions Pvt. Ltd - Call Center Analytics

Analytical solution for Call Center Analytics based on various KPIs across different categories.

Contactar parceiro
CALL CENTER  ANALYTICS

TOP KPIs    : This dashboard provides a comprehensive view of call center performance for Top management.  To further investigate details, end users can drill down in other tabs.

Availability  : This dashboard contains all the important KPI related to Availability along with trends.  End users can drill down to into more granular details using Date, Location and Designation filters.

Efficiency    : This dashboard helps the end user to assess the efficiency of a call center.

Time Distribution Analysis  : This Dashboard includes survival analysis charts which assist in determining how long customers are  willing to wait in queue.

Quer tornar-se um Parceiro do Power BI?

Os parceiros certificados são uma parte importante da equipa! Encontre novas oportunidades de negócio, faça ligações e partilhe os talentos e a experiência da sua empresa com utilizadores do Power BI em todo o mundo.

Inscrever-se

Saiba porque se deve tornar um parceiro