Wicresoft North America Company Limited - Telecommunications

For one of the largest Internet service providers in the country, engineering is critical to success. Wicresoft has helped a national Internet service provider use Power BI to deliver dynamic and impactful insights across their commercial engineering processes.

联系合作伙伴 观看视频

Operations Analytics

Business Intelligence and Analytics become essential when managing the demands of large scale engineering operations. In this case a large data and voice service provider was faced with managing strict service level agreements (SLA) and demanding large enterprise and multi-national customers. A solution was provided to deliver increased visibility into average circuit design and install times, SLA performance, and work distribution.

Previously, static reports were distributed to hundreds of workers including executives, engineers, and support staff. These static reports were delivered weekly and could not be updated more frequently because of the time taken to export, reconcile, and format the data. This reporting process took an entire week and several analysts to produce before the beginning of a new cycle.

The resulting Power BI solution has had an enormous positive impact on operations of the company. Dashboards are updated in real-time, and the workload to compile and reproduce reports has been eliminated. Executives check for updates on their mobile devices and are able to quickly annotate and share information with their workgroups.

The biggest impact of this solution has been the ability to answer questions immediately and make decisions that result in direct improvement to the business. This has resulted in higher customer satisfaction and reduced operational costs while increasing bandwidth to simply do more.  

想要成为 Power BI 合作伙伴?

认证合作伙伴是团队的重要组成部分! 挖据新的商机、建立人脉并与世界各地的 Power BI 用户分享公司的人才和经验。

注册

需要注册方面的帮助?
请联系 pbiptnr@microsoft.com

Request demo