Closer - Automotive Retail Report

The solution aims to offer Automotive Retail management valuable insights of how their business is doing, what is perfectly working and what should be improved, by addressing 3 different areas of the business, Car Sales, Parts Sales and Labor Sales.

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The auto dealer business is one of the most complex types of retail businesses in the world. It is complex because it is consisted not only from car sales, but also after sales. The after sales part is consisted of Labor Sales and Parts Sales.
The complexity of the business brings along complex KPI’s and need for constant monitoring of the business processes in order the company to keep certain standard towards its clients.
Also, the same KPI’s should be used by the operational teams, their managers, as well as their sales & marketing departments.

By addressing 3 different areas of the business: Car Sales, Parts Sales and Labor Sales, the solution answer to some of the critical business issues, like:
  • The performance of the employees;
  • The performance of the points of sale;
  • The effectiveness of the stock;
  • The segmentation of the clients and their buying behavior;
  • The course of the sales;
  • Have detailed insight of the cost and revenue that the company makes.

Automotive Retail Report

The solution creates a dashboard that is the key to good decision making.

Now the managers can easily:
  • See how well their employees are doing and easily rank them;
  • See how well every point of sale they have is doing and detect their strengths and weaknesses;
  • Keep track of the car sales;
  • Know where their clients are coming from;
  • Know the performance of the Stock and Purchase managers;
  • Know if the parts we are selling are taken directly from the stock or they’re ordered from the factory;
  • Know if  the part was sold and server in the same day or not, which is very important because if the part is not sold immediately that means that the part is not in stock in the point of sale where the client requested it, which is a result of back planning;
  • Have insight on the percentage of the customers that returned 3 or 5 years after buying their car. This shows the overall impression of the company among its clients;
  • …and so on.



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