Last week we announced a new Sales Productivity solution that combines Microsoft Dynamics CRM Online Professional with Office 365 and Power BI. Many of our customers are already using this solution and seeing incredible results, so how can you benefit from it? The common thread across these examples is data. By combining raw data with the power of insights and collaboration, you can increase your business insights, productivity, and ultimately sales growth. Here are some real-world examples:
- Grant Thornton LLP uses insights into client demand to increase their sales pipeline. Using these new tools, they’ve increased their opportunities by 450 percent and increased their average win value by 36 percent. “The solution enables us to be much more focused,” says Rick Stow, head of Client Relationship Management at Grant Thornton. “We can use data to make data-driven decisions and communicate to our teams using actual data. Everyone here is very smart, but the additional insights — based on a single shared version of the truth — make us all smarter.”
- Metro Bank fine-tunes its services to continue its focus on customer experience and reach its million-customer goal. By analyzing the data generated from customers and their interactions with the company’s services (stores, online, telephony, and mobile), Metro Bank can monitor customer interactions with new services that come online, and provide visual dashboards to share this insight across the company.
- CSX Transportation, a premier US railway company, identifies new business opportunities. After centralizing their sales data on Microsoft Dynamics CRM, they’re able to see trends across customer information, then relay that trend information to sales teams in order to further uncover these opportunities and pursue them.