Avtex Solutions, LLC - Contact Center Analytics for Genesys PureCloud

Deliver actionable insights on your own terms with the Contact Center Analytics Solution for Genesys PureCloud. Avtex's Contact Center Analytics Solution delivers a robust, self-service platform for PureCloud customers to gain better insights into operations.

Contacter le partenaire Voir la vidéo
View and analyze important trends occurring within PureCloud using the Contact Center Analytics solution for Genesys PureCloud

Benefits Include:
  • Analyze agent performance using key metrics like talk time and total handle time
  • Understand queue abandonment rates, trends and volume across different slicers like time of day or day of week
  • Establish coaching programs using Agent Evaluation data or turn this into a gamification dashboard to improve overall contact center performance
  • Create your own reports or dashboards using out-of-the-box features combined with an easy to use data model in order to tailor the content to your specific needs
  • Display KPI's and related content on a big-board or via executive level dashboards
  • Leverage the capabilities of Power BI to correlate Contact Center data with information from other systems like Dynamics or Salesforce, ERP Systems or other back-end database platforms including Excel
  • Use Real-Time data feeds from PureCloud to create interactive, engaging wallboards

Vous souhaitez devenir un partenaire Power BI ?

Les partenaires certifiés constituent une partie importante de l’équipe ! Trouvez de nouvelles opportunités commerciales, établissez de nouvelles relations, et partagez les talents et l’expérience de votre entreprise avec des utilisateurs Power BI dans le monde entier.

S’inscrire

Découvrez les raisons pour devenir partenaire