DEFTeam Solutions Pvt. Ltd - Call Center Analytics
Analytical solution for Call Center Analytics based on various KPIs across different categories.
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- Silver Cloud Platform
- Gold Data Analytics
CALL CENTER ANALYTICS
TOP KPIs : This dashboard provides a comprehensive view of call center performance for Top management. To further investigate details, end users can drill down in other tabs.
Availability : This dashboard contains all the important KPI related to Availability along with trends. End users can drill down to into more granular details using Date, Location and Designation filters.
Efficiency : This dashboard helps the end user to assess the efficiency of a call center.
Time Distribution Analysis : This Dashboard includes survival analysis charts which assist in determining how long customers are willing to wait in queue.
TOP KPIs : This dashboard provides a comprehensive view of call center performance for Top management. To further investigate details, end users can drill down in other tabs.
Availability : This dashboard contains all the important KPI related to Availability along with trends. End users can drill down to into more granular details using Date, Location and Designation filters.
Efficiency : This dashboard helps the end user to assess the efficiency of a call center.
Time Distribution Analysis : This Dashboard includes survival analysis charts which assist in determining how long customers are willing to wait in queue.
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