Microsoft continues to lead in the industry in providing powerful tools to enable new digital workplaces. Clients are now asking, “how do I really understand the value I am getting from my investment in these new tools?”
It starts with understanding adoption and being able to positively drive change with the organization. But it does not end there. In order to truly understand the business value of digital workplace tools we must seek to measure and understand the impact they have on our key business value metrics. Examples include employee retention, sales performance, customer satisfaction, just to name a few.
Digital Workplace Insights provides a comprehensive view Digital Workplace ROI through three iterative cycles inclusive of both advisory and change enablement programs. First, a view of digital tool adoption. Second, the effective use of digital tools within the organization. Finally, the correlation of adoption to business value metrics for those clients that seek to fully understand the return they are getting from their Digital Workplace investments.